Refund policy

Return & Refund Policy

We hope you love your URÚ order. If something isn’t right, please contact us at info@uru.ie and we’ll be happy to help.

Returns

If you are purchasing from Ireland or elsewhere in the European Union, you have the right to cancel your online purchase within 14 days of receiving your order, without giving a reason.

To request a return, please contact info@uru.ie within 14 days of receiving your order. We’ll provide you with instructions on how and where to return your item. Please don’t send an item back without contacting us first.

Returned items should be unworn and unused, other than the handling reasonably necessary to inspect them, and returned with any original tags and packaging where possible.

Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it to us.

Damaged, faulty or incorrect items

Please check your order when it arrives. If your item is damaged, faulty, misprinted, or you’ve received the wrong item, contact us as soon as possible at info@uru.ie, including your order number and photographs of the issue where appropriate.

We’ll assess the problem and arrange a replacement or refund where applicable at no additional cost to you.

Exchanges

We don’t currently offer direct exchanges. If you would like a different size or colour, please contact us. Where a return is eligible, you can return the original item and place a new order for your preferred item.

Refunds

Once we’ve received and assessed an eligible return, we’ll let you know when your refund has been approved. Approved refunds will be made to your original payment method. Your bank or card provider may take additional time to process the refund.

Where you exercise your statutory right to cancel an eligible order, any refund due will be made in accordance with applicable consumer law.

Your statutory rights

Nothing in this policy affects your statutory rights under Irish or European Union consumer law.