Shipping policy

Shipping Policy

All URÚ pieces are made to order and fulfilled especially for you.

Order processing

Because our products are made to order, please allow time for your item to be produced before it is shipped. Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information where available.

Shipping costs

Shipping costs are calculated and displayed at checkout before you complete your purchase. These costs vary depending on your delivery location and order.

Delivery times

Estimated delivery times will be provided at checkout where available. Please note that these are estimates rather than guaranteed delivery dates, and delivery may occasionally take longer due to circumstances outside our control.

International orders

URÚ may ship to a range of international destinations. Available shipping options and costs will be shown at checkout based on your delivery address.

For orders delivered outside the European Union, additional customs duties, taxes or import charges may apply. Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

Incorrect addresses

Please check your delivery address carefully when placing your order. If you notice an error, contact us as soon as possible at info@uru.ie. Once an order has entered fulfilment or been dispatched, we may not be able to change the delivery address.

Problems with your delivery

If your order appears to be delayed, lost or arrives damaged, please contact us at info@uru.ie with your order number and we’ll help resolve the issue.